Allen County Probate and Juvenile Court uses a positive work environment to help retain employees.
Allen County Probate and Juvenile Court has made an effort to change its workplace culture to provide more employee satisfaction. Court Administrator Berlin Carroll told us that money matters when driving job satisfaction, but only to a certain point. Once the employees' needs are met, money is no longer the driving force. "We need to talk to our employees. If you want to improve morale, if you want to manage your workplace culture, if you want to create the best workplace possible, you have to engage with your employees to do it." Berlin told us that to do this, twice a year the court surveys the public on access and fairness and surveys the employees on employee satisfaction. The court receives an overall score and each department receives an individual score. He says the each year's goal is to raise the lowest numbers. Berlin says the first year they did this, many numbers were below 70% satisfaction, now all the numbers are above 80%. He says all employees have also undergone intercultural development training so they better understand each other and the community. Berlin says with the increase in employee satisfaction has come an increase in productivity and an increase in employee retention.
Also at Monday's meeting, we inducted three new members: Robin Bowlus - Vice President for Advancement and Enrollment at Bluffton University, Michelle Steinke - Vocational Rehabilitation Supervisor at Opportunities for Ohioans With Disabilities and Amber Basares - Public Relations Specialist at Pink Diamond Ladies. Please make them welcome!
